We have a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Refund eligibility

To be eligible for a return, your item must be unused, in its original condition, with all original tags and packaging intact. You will also need proof of purchase.

To start a return, please contact me at your customer support email address with your order number and a brief explanation of your request.

If your return is approved, we will provide instructions on how and where to send your item. Items sent back without an approved return request may not be accepted.

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or incorrect. Include your order number and photographs of the issue so we can review it and find an appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, or refund.

Items that have been used, damaged through misuse, or returned without their original components may not qualify for a return, subject to applicable consumer protection laws.

Any exceptions will be communicated in accordance with our return policy and applicable law.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs may be non-refundable where permitted by law. If an item is faulty or incorrect, your rights regarding return costs will be respected under applicable law.

If you would like a different product, colour, or size, please contact us to discuss the available options. Exchanges are subject to stock availability.

Refund process

If you are a consumer in the European Union, you may generally have the right to withdraw from an online purchase within 15 days of receiving your goods without giving a reason, subject to applicable legal exceptions.

This statutory right is separate from our voluntary 30-day return policy. Nothing in this policy limits your mandatory consumer rights.

Contact

For any questions about refunds, cancellations, or service issues, please contact us at: norwent@outlook.com.